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FOR A LIST OF
FREQUENTLY ASKED QUESTIONS, PLEASE CLICK HERE |
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Retail
Superstore in Southern California |
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| PRICING
POLICY: |
Here at HomerunMonkey.com™,
we offer the highest quality Baseball and Softball Equipment at
the great prices.
Your continued support allows us to purchase equipment
in such large quantities that we can offer the lowest
prices possible. We do not offer a price match guarantee
at this time.
Prices at HomerunMonkey.com™ are
subject to change, even when you thought our deals couldn't get any
better!
The price paid at the time of your purchase is the
final price. No adjustments are given once you have
made
your purchase. |
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| SHIPPING
POLICY: |
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We offer
FREE GROUND SHIPPING ON ALL ORDERS OVER $99.99
in the Continental
US (this does not include the handling charge). Unfortunately, due to
the size and cost of
shipping some oversized equipment...these are not
included in this free shipping offer.
CHOOSING A SHIPPING METHOD:
Delivery times are calculated in business days, weekends, holidays
and the day of shipment does NOT count
towards the delivery time.
(i.e. if we ship on Friday a 2nd day air package, the arrival
date will
be the following
Tuesday.)
BILLING
DISCREPANCIES:
Please be advised that Orders with Different Bill to and Ship to Addresses, Card Holder Name Different than
Name on Order,
or other issues may be subject to delays due to our strict verification process.
You may receive a call to confirm information before order is shipped.
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Shipping Method |
Charge |
Delivery
Time |
Ground |
$4.99 - $11.99 |
(5-7) Business Days
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3 Day Select |
$30 - $260 |
(3) Business Days
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2nd Day Air |
$40 - $255 |
(2) Business Days
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Next Day Air |
$45 - $235 |
(1) Business Day
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Saturday Delivery |
$70 - $290
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* FREE
GROUND SHIPPING ON ORDERS OVER $99.99 |
PLEASE NOTE -
UPS does
NOT guarantee
Residential Next Day Deliveries
No refunds are provided for next day charges to residential addresses.
In some cases these rates are estimates and shipping cost may need
to be adjusted.
We will notify you prior to shipment.
Does not include Handling Charge, see chart below for rate breakdown.
Free shipping offers do not apply to team sales orders.
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UPS Ground Shipping |
Items |
Order
Amount |
Shipping Charge |
Handling Charge |
Total |
All Items |
0 - $49.98 |
Flat $5 Ground |
$4.99 |
$9.99 |
All Items |
$49.99
- $99.98 |
Flat $7 Ground |
$4.99 |
$11.99 |
All Items |
$99.99 & Up |
Free Ground
Shipping |
$4.99 |
$4.99 |
The HomerunMonkey.com™
Warehouse is located in Southern California, so choose your shipping times
accordingly GROUND SHIPPING ORDERS MAY TAKE UP TO 48 HOURS
TO PROCESS. If you absolutely
need it by
a certain day then choose one of the air services.
The above charges are per
shipping box. For larger orders we will e-mail you a shipping quote.
AIR
ORDERS
All AIR orders placed prior to
11:00 a.m. PST will usually ship
that same day (assuming all items are
in-stock). Sometimes
due to order volume it may take an additional day to process your
order.
(If you need a product by a specific date then please call
us). Any order placed after 9:00 a.m. on Friday
will be shipped the
following non-holiday Monday.
PICKUPS
Orders
leaving HomerunMonkey.com™ are picked up Mondays through Fridays only. Overnight orders that
ship
on Friday will be delivered the following Monday, unless you
choose the Saturday delivery option.
SHIPPING TO PO
BOXES
UPS will
not ship to
PO Boxes,
please use a physical street address. Orders that are refused will
be charged the
original shipping plus return shipping to us and a
15% re-stocking fee. Orders shipped via UPS are subject
to the
'Terms and Conditions of Service' as detailed on
UPS.com.
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| RETURN POLICY: |
All Returns or Exchanges must be completed within 30-days of original
shipping date.
All items must be new, unused, and in the
original box
and packaging. Please make sure the item(s) you wish to
return
meet this criteria before proceeding to the return steps below.
RETURN
INFORMATION FOR ALUMINUM/COMPOSITE BATS
DO NOT take the plastic wrapper off of your new bat until you are
certain it is the correct weight or size. Once
the plastic wrapper is taken off, the bat cannot be returned to
HomerunMonkey.com™. To ensure proper sizing,
have the player swing the bat outside. If the bat is, or becomes, defective, the bat MUST be returned directly to
the manufacturer. Defective bat returns CANNOT be accepted by HomerunMonkey.com™.
Manufacturer Bat Return Contact Info:
- Easton: 888-259-1297
- Louisville Slugger (TPX): 800-282-2287
- Rawlings: 800-225-1041
- DeMarini (Wilson): 800-937-2287
- Worth: 800-423-3714
- Anderson: 888-777-4487
- Combat: 866-266-2287
RETURN
INFORMATION FOR WOOD BATS
Make sure the sizing of your wood bat is correct before use. Once the wood bat has been used, it cannot be
returned to HomerunMonkey.com™. To ensure proper sizing, have the player swing the bat outside. There is NO
WARRANTY on wood bats. Neither HomerunMonkey.com™, nor the manufacturer will accept returns for broken,
cracked or otherwise defective wood bats.
RETURN
INFORMATION ABOUT SPECIFIC ITEMS
Special orders, Team Orders, or Other Special Accommodations are
NOT
returnable or exchangeable for any
reason.
Jocks and Undergarments are Non-Returnable/Non-Exchangeable for ANY reason.
HOW
TO RETURN AN ITEM
STEP
1. Please call 951
479 4555 to obtain a Return Authorization (RA) Number. We will NOT
accept any returns
without a Return
Authorization Number.
All Packages without an Authorized Return Number
will be refused!
STEP
2. Fill out a
Return & Exchange Form,
please
Click
Here
to print out the form.
The form is in PDF format. If you don't have Adobe Reader installed,
Click here to download Adobe Reader for free.
STEP 3. Return the
item with
its original packaging to:
HomerunMonkey.com™ Returns
Dept.
1550 Magnolia Ave #101, Corona, CA 92879
STEP
4. Please write the RA Number
clearly on the outside of the box, following the instructions below:
Please do not use a Shoe Box as your shipping box. Doing so will result in the exchange being denied. At
HomerunMonkey.com™
we do not sell used merchandise and we would not want to give other customers the
impression that we do by the sight of used packaging.
EXCHANGES:
We
understand that sometimes items do not fit exactly the first time,
therefore,
HomerunMonkey.com™
will gladly exchange any products purchased
from our site. Please contact us for
return/exchange information.
Customer must pay for shipping both directions!
REFUNDS:
Refund
returns are subject to a 15% restocking fee plus the original cost
of shipping.
The original cost of shipping will be
charged back to the customer regardless of whether the original shipping
was free. (i.e. customer orders a bat for $150 with free shipping...the
customer will receive a refund of $150
minus the 15%, minus cost of
original shipping). We will process your refund within 7 days of receipt. Please
allow up to 2 billing cycles for the credit to appear on your credit statement.
CLEARANCE/CLOSEOUT
ITEMS:
Clearance
or Closeout items can NOT be returned or exchanged, and all sales
are
FINAL. All clearance or closeout items have limited quantities and
are sold on a first-come, first-serve basis.
All products sold by
HomerunMonkey.com™ are brand new, first quality (unless otherwise noted) with full factory
warranties. Please check all items upon receipt, if the items seemed damaged or used please report this to us
immediately. NO returns will be accepted of used items!
All
tags must be attached and original packaging must be included with
returned items.
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| ACCEPTED
FORMS OF PAYMENT:
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We accept: Visa,
Master Card,
American Express, Discover credit cards, and United States Postal Service
Money
Orders
PLEASE
NOTE
We do NOT
currently accept
gift cards
PURCHASE
ORDERS
We accept purchase orders via fax or mail only. Your purchase order must be drawn on an official school or
government purchase order form. All signatures are required. There is a $25.00 minimum for all purchase orders.
All purchase orders are subject to a handling fee and extra shipping charges may apply based on the weight of
your order.
CREDIT
CARD FRAUD PREVENTION
HomerunMonkey.com™ actively reports and prosecutes all actual and suspected fraud. We may require
additional information from the card holder, including a telephone confirmation of the order, before your order
is shipped. Our decision to require additional information is at our discretion. HomerunMonkey.com™ reserves
the right to cancel, delay, refuse or recall from the shipper any order suspected of fraud.
HomerunMonkey.com™
captures specific information during the order process, including time, date, IP address and other information
that can be used to locate and identify individuals committing fraud. Any
HomerunMonkey.com™ order that is
suspected to be fraudulent will be submitted with or without a subpoena to law enforcement agencies and to the
credit card company for fraud investigation.
HomerunMonkey.com™ will cooperate with authorities to
prosecute offenders to the fullest extent of the law. |
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| INTERNATIONAL ORDERS: |
The customer is responsible for all customs, duties, and taxes of destination country on all international orders.
When delivered, the delivery person may require an additional payment or you may be billed. This is amount due is the duties and/or customs brokerage fee...this is NOT a shipping charge. Please check your local rules and regulations prior to ordering for the amount of these changes.
Due to manufacturers restrictions a limited number of product may not be available for international shipping. A customer service representative may contact you in regards to certain manufacturers restrictions on product.
INTERNATIONAL: Orders can be placed via online, phone, e-mail.
PHONE: 951 479 4555
EMAIL:
Click here email regarding International Orders
HomerunMonkey.com™
The shipping charges quoted on the web site are estimates only.
We will e-mail you the actual charge after we receive your order.
 SHIPPING TO CANADA
UPS Customs Brokerage provides customs clearance for shipments entering Canada, including all other
modes of transportation such as truck, rail, air and ocean freight. Enjoy the low UPS rates for customs
clearance on all your imports by simply telling your carrier that UPS is your Customs Broker.
To save even more, ship your urgent imports by UPS Worldwide Express and Expedited services and routine
entry preparation will be provided at no additional charge when UPS is designated as the Customs Broker.
Additional charges may apply for complex customs clearance procedures.
Disbursement Fees: Customers are responsible for payment of duties and taxes.
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DISCLAIMER: |
EVERY EFFORT HAS BEEN MADE TO PROVIDE OUR CUSTOMERS WITH THE MOST ACCURATE INFORMATION POSSIBLE.
HOWEVER, THIS SITE IS PROVIDED BY
HOMERUNMONKEY.COM™ ON AN "AS IS" BASIS. ERRORS ARE SUBJECT TO
CORRECTION. PRICING AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE.
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